Help & Support

Have questions? We're here to help! Find answers to common questions or contact our support team.

Common Questions

Frequently Asked Questions

Find quick answers to the most common questions

Click on "Sign In" in the navigation bar and then select "Create Account". Choose whether you want to be a Chef (seller) or Buyer, fill in your details, and you're all set! A Polygon wallet will be automatically created for you.

MATIC is the cryptocurrency used on the Polygon network. You can deposit MATIC to your wallet through the "My Wallet" section in your dashboard. Send MATIC from an external wallet or purchase it on cryptocurrency exchanges.

As a chef, create your recipe in the Dashboard, submit it for approval, and once approved by an admin, you can mint it as an NFT. The minting process records your recipe permanently on the blockchain.

Browse the Marketplace, click on a recipe you like, and click "Purchase Recipe". The payment will be deducted from your wallet balance and sent directly to the chef. You'll then have permanent access to the full recipe.

Go to your Dashboard, navigate to "My Wallet", then click the "Withdraw" tab. Enter the destination address (must be Polygon-compatible), amount, and your password. Your MATIC will be sent directly to your specified address.

Yes! All transactions are recorded on the Polygon blockchain, providing transparency and security. Your wallet private keys are encrypted with AES-256 and only accessible with your password. All blockchain transactions can be verified on PolygonScan.

The platform charges a 2.5% fee on each recipe sale. Gas fees on Polygon are typically less than $0.01 per transaction. There are no withdrawal fees except for the minimal gas cost.

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Resources

Contact Info

Response Time

Usually within 24 hours

Quick Tips

  • Always keep your password secure
  • Verify transactions on PolygonScan
  • Keep some MATIC for gas fees
  • Backup your wallet private key